Privacy Policy
Last updated: 12-11-2025

Welcome to BCare (“we”, “us”, “our”). At BCare, available at https://bcare.trustotech.com (“Website”), your privacy and the security of your personal data are very important to us. This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you visit our Website, make purchases of medical or dental supplies, or otherwise interact with us. By using the Website or placing an order, you consent to the data practices described in this policy.

1. Information We Collect
We may collect the following categories of information:

• Personal information you provide directly: Your name, email address, postal/shipping address, phone number, billing/payment information, order history, account or login details, any product-specific information you provide (e.g., preferences or usage context for medical/dental supplies) and any other information you supply when placing an order or contacting us.

• Technical / automatically collected information: Your IP address, browser type and version, operating system, referring website, pages visited on our Website, visits’ date and time, device identifiers, shopping cart contents, cookies and other tracking technologies.

• Preferences and marketing data: Your communication preferences, subscription status, feedback or reviews you provide, your interests in particular categories of medical or dental products.

2. How We Use Your Information
We use your information for the following purposes:

• To process, fulfil, manage your orders (including billing, shipping, handling returns/exchanges, and customer support).

• To communicate with you about your account, orders, product updates, special offers, or respond to your inquiries.

• To customise and improve your experience on our Website (for example, remembering your preferences, showing you relevant product categories, improving navigation).

• To send you marketing communications, promotional offers or surveys (only if you have given consent or where permitted by law). You may opt-out at any time.

• To maintain, secure, and enhance our Website, prevent fraud or misuse of our services, comply with legal/regulatory obligations and protect our rights and our users.

• To analyse usage data, trends, aggregated or anonymised information about our customers and how the Website is used — to inform our business decisions and improve our product/service offerings.

3. Disclosure of Your Information
We may share your personal information with:

• Service providers, logistics/shipping partners, payment processors, technical or IT support vendors and other trusted third-parties who assist us in fulfilling orders or operating our Website (only as necessary for those services).

• Business affiliates or partners, under confidentiality obligations, when needed to provide you with products or services you requested.

• Legal or regulatory authorities, when required by applicable law or to protect our rights, property, or the safety of our customers or our Website.

• In connection with a sale, merger, reorganisation, or transfer of all or part of our business assets — in such event your information may be transferred to the acquiring entity, which will assume similar data-protection obligations.

We do not sell your personal information to unrelated third-party marketers for their independent use.

4. International Transfers
Your information may be processed or stored outside your country of residence (for example if our service providers operate in other countries). By using our Website or providing your data, you consent to this transfer and storage. We implement appropriate safeguards to protect your information in such transfers.

5. Cookies and Tracking Technologies
We use cookies, web beacons, pixel tags, and similar tracking technologies to:

• Recognise you when you return to our Website, remember your preferences, shopping cart contents, and settings.

• Analyse how the Website is used, monitor performance, improve Website functionality and product offerings.

• Provide targeted advertising or measure ad campaigns’ effectiveness (only where permitted and with any required consent).
  You can disable or delete cookies through your browser settings; however, some features of our Website may not work properly without them.

6. Data Retention
We retain your personal information only as long as necessary to fulfil the purposes we collected it for (such as order fulfilment, customer service, legal and tax compliance) or as required by applicable law. Once no longer needed, we will securely delete the data or anonymise it so you are no longer identifiable.

7. Security
We implement reasonable administrative, technical and physical safeguards designed to protect your personal information from unauthorised access, disclosure, alteration or destruction. However, no method of internet transmission or electronic storage is absolutely secure, and we cannot guarantee complete security of your data.

8. Your Rights
Depending on your jurisdiction, you may have certain rights in relation to your personal information, including:

• The right to access or obtain a copy of the information we hold about you.

• The right to request correction or updating of inaccurate or incomplete information.

• The right to request deletion or erasure of your personal data (where applicable).

• The right to withdraw your consent where processing is based on consent.

• The right to object to or restrict certain processing activities.

• The right to data portability (in applicable jurisdictions).
  If you wish to exercise any of these rights, please contact us at the details below. We may require verification of your identity before processing such requests. Note: We may retain certain information if required by law or for legitimate business purposes.

9. Children’s Privacy
Our Website and services are not directed at individuals under the age of 18 (or the relevant minimum age in your country). We do not knowingly collect personal information from children under that age. If you are under that age, please do not use the Website or provide any personal data. If we become aware that we have collected data from a child under that age, we will take steps to delete it.

10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal/regulatory obligations or website features. When we make changes, we will post the updated version on this page and update the “Last updated” date. Your continued use of the Website after the update constitutes your acceptance of the revised policy.

11. Contact Us
If you have any questions, concerns or requests regarding this Privacy Policy or our data practices, please contact us at:
BCare
Email: 
Address: 
We will respond to you in accordance with applicable law.

12. Our App Link
https://apps.apple.com/app/id6756845155(not published yet)